Commonwealth Bank Kangaroo Flat Branch

Reviews of Commonwealth Bank Kangaroo Flat Branch

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  LARA LIU Added March 16, 2023

  ★ ☆ ☆ ☆ ☆
  Made a home loan appointment28/10/22 at 10:30, with Marissa Magnusson . Drove a hour paid for parking, walked in found out Marissa wasn’t even there . Got a call from her telling me I have to go to different Branch to see her even the appointment was booked at Bendigo branch. Her attitude over the phone was absolutely rude and unhelpful , with no apology.
  Been a long standing loyal customer, I expect a service or at least an apology ?Im very disappointed.
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  Michael Landy Added March 11, 2023

  ★ ★ ★ ★ ★
  Pretty awsome that is located within walking distance of Bendigo mall
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  Jennifer Abbott Added February 22, 2023

  ★ ☆ ☆ ☆ ☆
  We enquired about a business loan from the Commonwealth Bank around 28 years ago. We had the cash to start the business and only wanted an overdraft facility for $2,000 just in case we needed it.
  
  The manager had real attitude.
  
  We had a new and innovative business plan for a tourism venture. The manager couldn't see how it would work even though it was laid out in front of him.
  
  The manager very flippantly told us to "GO AWAY AND START THE BUSINESS, AND IF IT WORKED, THEN COME BACK FOR A LOAN!" How unhelpful was that?
  
  We did go away and start the business. We lived off it very comfortably for 9 years and sold it for a very nice profit. The new owner ran the business for a similar period and now the business has a third owner who has informed us that the business is going as well as ever.
  
  Yes, I hold a grudge. From what I have seen over the years and even very recently about the business ethics of the Commonwealth Bank (see online news regarding criminal gangs and terrorists), I believe my holding a grudge is more than justified.
  
  All our banking is now done with the Bendigo Bank and we are more than pleased with their service.
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  Murray Gould Added February 22, 2023

  ★ ☆ ☆ ☆ ☆
  Security is a joke here.....I've had hundreds of dollars stolen yet commonwealth bank can't fix or stop......try ANZ or Bendigo bank if you don't want your $$$ stolen
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  J L Added February 22, 2023

  ★ ☆ ☆ ☆ ☆
  For someone who works in customer service, Sarah whom works at this particular branch was particularly awful to deal with. I arrived at the bank at 3:33 and it was very clear Sarah was not happy with customers entering the branch. She was incredibly rude generally, and made a point of closing time (4pm) by banging the front sliding doors shut (early - about 3:50pm) with customers still waiting to be served inside. In dire need of a culture change; this is one of several shocking experiences by myself and family members. Furthermore, the changes in Commonwealth Banks international exchange is serving no one other than themselves. Standard ‘big bank’ money hungry behaviour. Time to change banks. Do not recommend.

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